Use Cases / Certificate Management / Case Study
CASE STUDY
Preventing Disruption Through Certificate Lifecycle Management.
How a major UK holiday group strengthened certificate visibility, expiry management and operational resilience following a costly booking-site outage.
Industry
Travel & Hospitality
Use Case
Certificate Discovery & Lifecycle Management
The challenge.
A major UK holiday group experienced a significant outage of its main booking website after a security certificate expired without advance warning. The disruption occurred during the busy post-New Year booking period, with estimated business losses exceeding £1 million.
The organisation needed a reliable way to find certificates across its estate, establish ownership and expiry dates, and ensure renewal actions would not be missed.
The DataBelt solution.
DataBelt was brought in to implement an advanced-warning certificate management solution. It scanned the data estate to discover certificates by type and signature, including certificates held in authorised keystores and rogue certificates elsewhere on the network.
Each identified certificate was parsed to establish its role, owner and expiry date. DataBelt then assigned an expiry timeline to its profile, allowing owners to receive advance alerts when renewal was required.
Where an owner could not be identified or had left the organisation, DataBelt could automatically create a ticket in the IT service management system for the service desk to action. Through integration with the customer’s certificate provider, the platform could also support automatically requesting and applying replacement certificates.
The outcome.
The advanced-warning system helped ensure certificate expiries were not overlooked again, replacing a reactive process with greater visibility, timely alerts and defined escalation routes.
By combining discovery, lifecycle tracking and service-management integration, DataBelt supported stronger operational resilience and reduced the risk of avoidable certificate-related disruption.
