Use Cases / Data Protection, Subject Access Requests & Freedom of Information / Case Study
CASE STUDY
Transforming Subject Access and Information Disclosure Processes
How a major UK police force reduced the time and cost of processing information requests and brought a growing backlog under control.
Industry
Policing & Public Safety
Use Case
Data Protection, Subject Access Requests & Freedom of Information
The challenge.
A major UK police force was struggling to manage a high volume of subject access requests (SARs) and Freedom of Information (FOI) requests, receiving as many as 400 each month.
Growing backlogs were placing pressure on information disclosure teams, with statutory response deadlines increasingly difficult to meet.
The force needed a more efficient, controlled and scalable approach to information discovery and disclosure.
The DataBelt solution.
DataBelt was deployed to support and automate key stages of the information request process.
The platform enabled requests to be captured, relevant information to be located through deep searches and approved disclosures to be prepared for secure delivery.
Information could be shared through a secure portal or produced using standardised correspondence templates.
The solution also supported related data protection activities, including Data Protection Impact Assessments (DPIAs), Records of Processing Activities (RoPA), erasure workflows and consent management.
Its use was subsequently extended to support public inquiries.
The outcome.
The force achieved a reported 90% reduction in the time and cost required to process individual requests.
The existing backlog was cleared, and the organisation established greater control over incoming request volumes and response processes.
